Chamber Business Training

Sales Training

Professional Telephone Sales

DATE:

Available on request

DURATION:

1 Day

DESCRIPTION:

All staff involved in telesales and whose performance has a major impact on maintaining and improving the company's position in the marketplace will find this course excellent.

At the end of this Training Programme the delegate will be able to:

• Appreciate the qualities, skills and behaviours of effective telephone sales people
• Recognise the limitations of the telephone
• Recognise the importance of planning and preparation
• Turn cold calls into 'positive first meetings'
• Be aware of different ways to open the call
• Make appointments effectively getting through to the decision maker
• Analyse a call and be prepared to sell up (add on), looking constantly for buying signals and ways to add value to the call
• Be aware of five ways to close the sale
• Prepare a telephone sales presentation and carry it out following a clearly structured plan

COST:

£175.00 +VAT (Chamber Member Rate)
£225.00 +VAT (Chamber Non Member Rate)

VENUE:

East Lancashire Chamber of Commerce
Red Rose Court
Clayton Business Park
Clayton-Le-Moors
Accrington
Lancashire
BB5 5JR

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