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This workshop is designed to present delegates with the opportunity to consider their own situations in the light of established time management principles and plan to overcome problems.
If you are a customer-facing employee this course is for you. Wow your customers by developing an awareness of how to excel in customer care and use your new USP to rival the competition and increase your sales.
The benefits of acquiring good presentation skills cannot be overstated. Once learnt they will pay dividends for the rest of your career, and the increased self-confidence you will experience will positively influence both your business and private life.
This course is for those responsible for minute taking and the preparation and circulation of agenda. Know why well planned agendas and accurate minutes are essential to the effectiveness of a meeting.
This lively course will provide individuals with key knowledge and essential skills required to deliver an effective reception or front desk service. Client facing staff will learn how to welcome, greet and manage visitors & calls with ease and poise.
This course will help you develop techniques enabling you to become more confident and assertive. It will help you with the confidence and skills required to overcome difficulties with people who appear to undermine your confidence.
This programme is for managers, team leaders and supervisors who need to add financial awareness to their skill base.
This objective of this course is to improve the effectiveness of participants by enabling them to formulate the processes and procedures required for effective credit control.
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