Chamber Business Training

Staff Development Training Courses

Exceptional Receptionist Skills - Half Day Course

DATE:

Available on request

DURATION:

Half Day

DESCRIPTION:

This lively course will provide individuals with key knowledge and essential skills required to deliver an effective reception or front desk service. Client facing staff will learn how to welcome, greet and manage visitors & calls with ease and poise.

Course Objectives

• You will learn about the purpose of the reception function
• You will identify how to maintain a safe and secure front desk
• You will practice and enhance your customer greeting techniques; on the phone and face-to-face
• You will create a plan of your front desk routines
• You will understand how to prioritise and keep in control of events
• You will develop and model an image of poise and professionalism

The course runs from 09:00 - 13:00.  All delegates will receive a workbook and certificate of achievement on completion of the course.  Free parking is available outside Reception 2 at Red Rose Court.

COST:

£99.00 +VAT (Chamber Member Rate)
£125.00 +VAT (Chamber Non Member Rate)

VENUE:

East Lancashire Chamber of Commerce
Red Rose Court
Clayton Business Park
Clayton-Le-Moors
Accrington
Lancashire
BB5 5JR

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