Development2018-09-24T13:07:33+00:00

DEVELOPMENT

A range of courses aimed at developing the skills of your team members and their relationship with customers.

ASSERTIVENESS & CONFIDENCE SKILLS

Designed to equip participants with an understanding of the difference between being passive, aggressive and assertive.

OUTSTANDING CUSTOMER SERVICE

This course will equip staff with the skills to deliver consistent customer service and achieve increased customer satisfaction and loyalty.

SUCCESSFUL SALES MASTERCLASS

This Masterclass programme will enable sales people to build relationships, understand customers and match products and services to customer needs

PROFESSIONAL TELEPHONE SKILLS AND TECHNIQUES

This developing professional telephone skills training course will enable delegates to develop, or refresh, the techniques and skills required to make and take calls effectively