This one day course will equip you with the skills to deliver consistent customer service and achieve increased customer satisfaction and loyalty.
Explore what ‘Outstanding Customer Service’ is and what it means to the individual employee, together with the impact on the business or organisation. Poor service is not acceptable, good service is now regarded as the ‘norm’. This course will challenge current practice plus look at what one is already doing well. We will look at understanding how our customers judge us ‘M.O.T’ (Moment of Truth) regarding service.